Terms of Service

Acceptance of Terms

By using Nation Wide Net services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Description of Services

Nation Wide Net provides internet access, television programming, and related telecommunications services to residential and business customers.

Internet Services

• High-speed fiber internet access
• Wi-Fi equipment and support
• Technical support and maintenance

Television Services

• Live TV programming packages
• On-demand content library
• Cloud DVR service
• Mobile and streaming apps

Account Creation and Security

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• You may not share your account with others or allow multiple users on a single account

Billing and Payments

Payment Terms

• Services are billed monthly in advance
• Payment is due by the date specified on your bill
• Late payments may result in service suspension
• We accept credit cards, debit cards, and bank transfers

Price Changes

We may change our prices with 30 days written notice. Promotional pricing may have specific terms and expiration dates.

Automatic Payments

By enrolling in automatic payments, you authorize us to charge your payment method each billing cycle. You may cancel automatic payments at any time through your account portal.

Acceptable Use Policy

You agree not to use our services for:

• Illegal activities or to violate any laws
• Distributing malware, viruses, or harmful code
• Sending spam or unsolicited communications
• Interfering with network security or other users' service
• Excessive use that degrades service for other customers
• Commercial use of residential services

Equipment

Provided Equipment

• We provide necessary equipment for service delivery
• Equipment remains our property and must be returned upon service termination
• You are responsible for equipment in your possession
• Lost or damaged equipment may result in replacement charges

Customer Equipment

• You may use compatible equipment with our services
• We do not guarantee compatibility with all devices
• Technical support for customer equipment may be limited

Service Availability and Interruptions

• Services are available 24/7, subject to maintenance and unforeseen circumstances
• We strive for 99.9% uptime but do not guarantee uninterrupted service
• Planned maintenance will be scheduled during off-peak hours when possible
• We are not liable for service interruptions due to factors beyond our control

Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount you paid for services in the month preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We do not warrant that services will be error-free or uninterrupted
• Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you

Indemnification

You agree to indemnify and hold harmless Nation Wide Net from any claims, damages, or costs arising from your use of our services, violation of these terms, or infringement of any third-party rights.

Governing Law

These terms are governed by the laws of the jurisdiction where our services are provided. Any disputes will be resolved through binding arbitration, except where prohibited by law.

Changes to Terms

We may modify these terms at any time. Material changes will be communicated with 30 days notice. Continued use of our services after changes constitutes acceptance of the new terms.

Contact Information

For questions about these Terms of Service, please contact us through our live chat support available 24/7 on our website.